Improve Your Service Habitat for Better Performance
First, let's define what we mean.
Service: How people connect and exchange.
Detox: Treat toxic/negative elements.
Consulting: Partner for shared success.
Service Ecosystem: Respect the rules and laws of your market – or you will lose money.
Service Design: Create effective ways to serve the market – or you will lose money.
Service Habitats: Detox your culture to raise engagement – or you will lose money.
People: Support your people's holistic needs – or you will lose money.
What's in a mindset?
Your company culture, leadership, management, and team's mindset set what's important and where you put your attention.
We give a mindset upgrade for a huge impact on sales, operations, efficiencies, and losses associated with low engagement and low motivation.
A team that's highly engaged and motivated outcompetes others in your market and keeps retention high!
When it comes to team performance,
your mindset is everything.
What We Do
Service Habitat Triage: A checklist your staff completes. This captures their view of the company using 60 targeted measures.
Don't Forget! Companies today are complex networks with all kinds of people. Often, leaders and managers can't see what's actually going on. We find weak spots in your Service Habitat that may be hiding in plain sight.
Triage Analysis: Using our proven methodology, we deliver an analysis of your company health, where to upgrade, and how to do it.
Don't Forget! We have more than six books, courses, seminars, and much more to pull from. Based on more than 50 years of top-industry experience, we co-create the best programs to support your team's success.
Don't Forget! Our checklist captures important insights you can use right away. Then, the Triage Analysis is another level for a deep dive into the results. This is our expert analysis for ways to move ahead for the highest ROI.
Training and Coaching: We have decades of experience and many training modules to choose from. This lets us custom-build a program that's right for you. Click the image to pop it up.
What You Get
Pay as You Go: The first step is to get staff to complete our online diagnostic. We charge a flat fee per staff member and use it as the checklist to compile the raw information you can use. This immediately reveals specific areas for better, strategic decisions.
Don't Forget! The legacy of high-level management tools is that of having good information you can use to make better decisions. Even if you only use the checklist, you still get a great map of your team and where there are weak spots.
An Accurate Health Check: We believe that all Service Habitats have a 'health'. Even if we are not technically sick, our health is something we can enhance and give a boost. Our programs help spot areas in your corporate culture and operations that could do with some support.
Don't Forget! The legacy of standard management models is that it depends on good information you can use to make better decisions. The checklist alone delivers a great health check of team culture and where there are weak spots.
A New Mindset that Unlocks So Much: Greater engagement. Higher staff retention. Improved motivation. Decreased office politics. New markets with better sales.
Don't Forget! Our mindset sets the limit and tone of what we think is possible. This is true in all areas of our lives. Thanks to our programs, your team will get a new way to talk about their work, how they contribute, and how to work better together.
A Legacy You Can Trust
Our history goes back to December 2005, when Service Detox Consulting's founder Ran Elfassy began his apprenticeship with legendary business leader Po Chung.
Po is DHL's Chairman Emeritus – Asia Pacific, after having founded, launched, and run the company's industry-leading express courier operations across Asia Pacific.
DHL has hundreds of thousands of employees worldwide, has been recognized as a Best Employer for years, and is called the "most global of global companies." DHL operates one of the world's most successful service networks, one that literally shaped global trade and exchange.
DHL's success isn't an accident – it's by design – and Po Chung was a key architect of the company's incredible success. These are some of the key insights that drive what we do at Service Detox Consulting.
Co-founder, DHL International